Returns & Exchanges
At Salai, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free return or exchange within 30 days of delivery for all unworn items with original tags attached.
Initiate Your Request
Log into your Salai account and navigate to the order history section to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all original tags, labels, and protective seals are intact to qualify for a refund.
Ship the Package
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing